340B Internal Account Manager

Posted 2 months ago

POSITION SUMMARY
AllCare Plus Pharmacy works with many important doctor offices throughout the country. We are also well networked with manufacturers and assistance programs for patients who need additional coverage. Our bottom line is making sure that coverage does not become a barrier to patient care. Our 340B Internal Account Manager will be the point person from AllCare Plus to our 340B service account.  The 340B Account Manager will be the qualifying and coordinating ordering of medications through our internal 340B process.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for the management our 340B account and provider offices
  • Daily review of pending patient cases and prompt follow up with:
    • Internal teams to obtain needed updates in a timely fashion
    • Sales team when appropriate
    • Monitor CRM platform for scheduled 340B patients
    • Flag 340B patients in the CRM, if not flagged already
  • Maintain direct contact with hospital pharmacy for verification and qualification of 340B patient
  • Daily reconciliation of product dispenses and product reordering
  • Ordering of product via 340B replenishment program
  • Ability to work with multifaceted parts of the organization including finance, IT, pharmacy operations and Executive team.
  • Ability to accurately schedule and follow through with promised tasks such as provider follow up and insurance status follow up.
    • This will require ability to use the patient management and pharmacy operating systems seamlessly as well as strong organizational skills and alert demeanor
  • Responsible for answering in-bound calls and assisting customer with pharmacy related services.
  • Utilize headset and computer terminal and navigate through multiple systems to input and retrieve information.
  • Contact doctor offices to confirm orders and relay important information regarding patients.
  • Provide customers with courteous, friendly, fast and efficient service.
  • Update job knowledge by participating in educational opportunities and training activities.
  • Work efficiently both individually and within the team to accomplish required tasks.
  • Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
  • Ability to follow through with a set group of providers daily to maintain positive relationship between pharmacy and provider’s office.

 

 

NON-ESSENTIAL JOB FUNCTIONS

  • Represent AllCare Plus Pharmacy as an employer of choice
  • Follow the AllCare core values and policies
  • Ability to successfully work in a team environment
  • Excellent customer service skills and professionalism
  • Strong interpersonal skills
  • Excellent written and verbal communication skills
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced pharmacy environment
  • Problem solving skills

 

JOB REQUIREMENTS

  • Educational Requirements
    • High School Diploma or equivalent. Some college preferred
  • Required Qualifications
    • Minimum 1-3 years Account Management experience, preferably healthcare but not required.
    • Highly organized, multi tasker
    • Previous data entry experience (minimum three months) and ability to type 30wpm+
    • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced pharmacy environment
    • Excellent customer service skills and professionalism
    • Working knowledge of inventory processes
    • Knowledge and ability to use Internet, MS Word & Excel
    • Working knowledge of insurance types, terminology and processes
    • Flexible work schedule preferred

 

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities

 

COMPETENCIES

       Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

       Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments; Maintains confidentiality

Verbal Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

Written Communication – Writes clearly and informatively; Able to read and interpret written information

Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Inspires respect and trust

       Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well.

       Diversity – Demonstrates knowledge of EEOC policy; Shows respect and sensitivity for cultural differences and promotes a harassment-free environment.

       Ethics – Treats people with respect; Works with integrity and ethically; Upholds organizational values

       Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; Looks for ways to improve and promote quality; Monitors own work to ensure quality.

       Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions

       Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent

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