Registered Data Entry Pharmacy Technician

Posted 1 month ago

Reports to:                 Call Center Supervisor

 

POSITION SUMMARY

The Registered Data Entry Pharmacy Technician answers incoming phone calls; ensures necessary communications are provided to patients; extensive phone and data entry skills required.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

  • Responsible for answering in-bound calls and assisting customers with pharmacy related services
  • Utilize headset and computer terminal and navigate through multiple systems to input and retrieve information.
  • Responsible for maintaining current patient profiles
  • Enters new prescriptions into patient profiles
  • Obtain client information by answering telephone calls; interviewing clients; verifying information
  • Contact insurance companies for third party inquiries
  • Corrects and resubmits rejected Third Party claims according to individual insurance plan requirements in an efficient manner to receive payment
  • Complete prior authorizations with attention to detail and accuracy, to then have the prepared prior authorization reviewed by a clinical pharmacist
  • Obtain and complete prescription transfers to and from other pharmacies
  • Provide customers with courteous, friendly, fast and efficient service
  • Contact patients to schedule medication deliveries and verify correct address information
  • Updates job knowledge by participating in educational opportunities and training activities
  • Work efficiently both individually and within a team to accomplish required tasks
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures

 

 

NON-ESSENTIAL JOB FUNCTIONS

  • Represent AllCare Plus Pharmacy as an employer of choice
  • Follow the AllCare core values and policies
  • Ability to successfully work in a team environment
  • Excellent customer service skills and professionalism
  • Strong interpersonal skills
  • Excellent written and verbal communication skills
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced pharmacy environment
  • Problem solving skills
  • Bilingual (Spanish) is highly desirable

 

 

JOB REQUIREMENTS

  • Educational Requirements
    • High School Diploma or equivalent. Some college preferred
  • Required Qualifications
    • Minimum one year of Pharmacy Technician or relative work experience
    • Previous data entry experience and ability to type 30wpm+
    • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced pharmacy environment
    • Excellent customer service skills and professionalism
    • Understanding of insurance and adjudication processes
    • Working knowledge of inventory processes
    • Knowledge and ability to use Internet, MS Word & Excel
    • Working knowledge of insurance types, terminology and processes
    • Flexible work schedule
  • Registration & Certification Requirements – at least one of the following:
    • Active RPhT MA Pharmacy Technician Registration
    • Active National (CPhT) Pharmacy Technician Certification
  • Continuing Education (CE) Requirements
    • CPhT position requires a minimum of twenty (20) CE hours in pharmacy-related subject matter during each two (2) year recertification cycle
      • For recertification candidates, one (1) hour must be in the subject of pharmacy law and one (1) hour in patient safety
      • For reinstatement candidates, two (2) of the twenty (20) hours must be in the subject of pharmacy law and one (1) hour in patient safety
      • A maximum of fifteen (15) hours of the twenty (20) hours may be earned by completing a relevant college course with a grade of “C” or better.
      • A Maximum of ten (10) hours may be earned by completing in-service projects

 

 

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities

 

COMPETENCIES

       Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

       Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments; Maintains confidentiality

Verbal Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

Written Communication – Writes clearly and informatively; Able to read and interpret written information

Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Inspires respect and trust

       Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well.

       Diversity – Demonstrates knowledge of EEOC policy; Shows respect and sensitivity for cultural differences and promotes a harassment-free environment.

       Ethics – Treats people with respect; Works with integrity and ethically; Upholds organizational values

       Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; Looks for ways to improve and promote quality; Monitors own work to ensure quality.

       Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions

       Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent

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